Privacy Policy

Caldwell Industries Ltd is a company registered in England and Wales. Our registered office is at Caldwell House, Forge Lane, Sheffield, S9 2PH.

We are the data controller for personal information collected through this website and through our business operations. This policy explains what data we collect, why we collect it, and what your rights are in relation to it.

If you have any questions about this policy or how we handle your data, contact us at enquiries@caldwellindustries.services.

We collect personal data in the following ways:

• Contact and enquiry forms — name, job title, company, email address, phone number, site location, and the details of your enquiry
• Technical guide downloads — name, work email, company, and role
• Direct communication — emails, phone calls, and written correspondence relating to a project or enquiry
• Website analytics — anonymised data about how visitors use our website, including pages visited, time on site, and referral source
• Cookies — see our Cookie Policy for full details

We do not collect sensitive personal data such as health information, financial details, or identification documents through this website.

We use your personal data only for the purposes for which it was collected:

• Responding to enquiries — to call or email you back, prepare a scoping assessment, and provide a fixed-price quotation
• Delivering requested downloads — to send you the technical guide or other material you requested
• Sending relevant technical updates — only where you have consented, and only content relevant to electrical testing, maintenance, and industrial safety
• Improving our website — anonymised analytics help us understand which content is useful and identify technical issues
• Fulfilling contractual obligations — where you become a client, we process data necessary to deliver and document our services

We do not use your data for automated decision-making or profiling. We do not sell your data to third parties. We do not use your data for advertising purposes.

Under UK GDPR, we process your personal data on the following legal bases:

• Legitimate interests — responding to business enquiries and maintaining records of client communications
• Consent — sending technical updates and marketing communications, where you have explicitly opted in
• Contract — processing data necessary to fulfil a contract with you or to take steps at your request before entering a contract
• Legal obligation — retaining certain records as required by law

Where we rely on consent, you may withdraw it at any time by contacting us at enquiries@caldwellindustries.services or by using the unsubscribe link in any email we send.

We do not sell, rent, or trade your personal data. We share data only in the following limited circumstances:

• Formspree — our contact and download forms are processed by Formspree Inc., who act as a data processor on our behalf. Data is transmitted securely and not retained beyond operational necessity
• Website analytics — we may use anonymised analytics tools. No personally identifiable data is shared with analytics providers
• Legal requirement — we will disclose data if required to do so by law, court order, or regulatory authority

All third-party processors we use are bound by appropriate data processing agreements and operate in compliance with UK GDPR.

We retain personal data only for as long as necessary:

• Enquiries that do not become contracts — 12 months from last contact, then securely deleted
• Client records — 7 years from the end of the contract, in line with standard UK accounting and legal requirements
• Technical guide downloads — 24 months from download date, unless you have opted out of communications sooner
• Marketing consent records — retained for the duration of the consent and for 12 months after withdrawal, as evidence of compliance

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate or incomplete data
• Right to erasure — to request deletion of your data where there is no legitimate reason for us to continue processing it
• Right to restrict processing — to request that we limit how we use your data in certain circumstances
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to object — to object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent — at any time where processing is based on your consent

To exercise any of these rights, contact us using the details below. We will respond within 30 days. If you are unhappy with our response, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

This website uses cookies. For full details of the cookies we use, why we use them, and how to control them, see our Cookie Policy.

For any questions about this Privacy Policy or to exercise your data rights, contact us by any of the following methods: